Quality Mindset
Our Signature Curriculum
CRITICAL THINKING | ANALYSIS | DISCERNMENT | INTENTIONALITY
Award Winning Training!
We are pleased to share that the WIQQs Tool - Quality Mindset in Action, was awarded a Bronze ribbon in the Online Learning Experience category of the 2026 International E-Learning Awards, given by the International E-Learning Association!
A culture changer for quality. Built for Life Sciences.
HDS's signature curriculum helps R&D and Manufacturing teams see how they shape quality outcomes — together.
All HDS courses are designed to be:
Easily customized & delivered in instructor-led or eLearning format
The Quality Mindset Curriculum
01
Defining Quality
Helping your teams answer the questions:
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Quality means many things to many people, so how do we come to a collective understanding of quality?
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What do we mean by Quality in Research and Development (R&D)?
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What do we mean by Quality in Manufacturing?
02
My Role in Quality
Helping your teams answer the questions:
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How do you contribute positively to quality outcomes in your day to day activities?
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Why is it important to see how you connect and contribute to quality?
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How do others in R&D or Manufacturing contribute to quality outcomes?
What Matters Most
03
Helping your teams answer the questions:
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What is wildly important to achieving quality outcomes?
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How do I discern what matters most in each situation?
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Why is it important to pause and ask questions?
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How do I use the WIQQs tool to support quality mindset thinking?
Helping your teams answer the questions:
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How do I make space for quality when everything seems urgent?
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What is the relationship between speed and quality?
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How do I use the Eisenhower Matrix to make space for and factor quality into how we prioritize as a team?
Quality Decision Making Courses
Continue to evolve your organization's thinking on quality and grow a culture of quality with these courses that build on the Quality Mindset curriculum.
Key Skills: Critical Thinking, Discernment, Intentionality
All courses can be:
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easily customized
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delivered in instructor-led or eLearning format
Using the WIQQs
Designed for: Professionals in Life Sciences:
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Research & Development
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Manufacturing
In our environment, speed and quality matter. And yet sometimes they can be antagonistic. When you are faced with difficult decisions, the Wildly Important Quality Questions (WIQQs) tool can help you think through a situation by focusing on the wildly important.
For R&D the "wildly important" is Patient Safety and Data Integrity
For Manufacturing the "wildly important" is Product Quality, Compliance, and Right First Time Performance
This course aims to help participants think through and focus on what matters most as they make decisions.
Using the Eisenhower Matrix
Designed for: Professionals in Life Sciences:
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Research & Development
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Manufacturing
If our words state “We are committed to quality,” but our actions demonstrate speed is our priority, using the Eisenhower Matrix to prioritize is one way we can make a more informed decision.
This course aims to help participants create space to think about quality and factor it into how they prioritize by using the Eisenhower Matrix tool and applying a quality lens.
The Quality Mindset & Risk Based Thinking Connection
Designed for: Clinical Operations Personnel, Data Management Professionals, Quality and Regulatory Affairs Professionals
Sometimes we are so caught up in our day-to-day activities and focused on pressing timelines, that we can lose our ability to make space for quality and focus on what matters most.
This course aims to help participants make the connection between Quality Mindset and risk-based thinking, and learn how to apply these abstract concepts to day-to-day activities and decision making.
ICH E6 (R3) Thinking
Designed for: Clinical Research Professionals who are seeking to take their thinking on GCPs a step further to help with their decision making
How we think about Good Clinical Practice (GCP) is as important as knowing the GCPs.
This course aims to help participants navigate the gray areas of GCP by providing a refresh on the background and principles of GCP, discussion on the expectations of (R3), and guidance on how individuals and teams can navigate gray areas.